Mobile Terms and Conditions

By engaging in text messaging with The Archway Foundation, you agree to the following terms and conditions:

1. Consent to Receive Messages

  • You agree to receive text messages from The Archway Foundation regarding admissions and related matters. By submitting an email request through The Archway Foundation website portal, an insurance verification request, or calling our admissions phone number, you agree to receive follow-up text messages that directly apply to your request.

2. Message Frequency

  • Message frequency may vary but will generally be limited to communication necessary for admissions purposes.

3. Message Content

  • Text messages may include information about our services, appointment reminders, and responses to your inquiries.

4. Opt-Out

  • You can opt out of text messages at any time by replying with "STOP" to any message. If you opt out, you may no longer receive important updates and information.

5. Data Rates and Charges

  • Message and data rates may apply, depending on your mobile carrier and plan. You are responsible for any such charges.

6. Privacy

  • Your privacy is important to us. Please review our Privacy Policy for information on how we handle your data.

7. Contact Information

  • If you have questions or concerns about our text messaging service, please email chris@thearchwayfoundation.org.

Please note that these terms and conditions specifically apply to text messaging between our admissions team and potential patients and do not govern the use of the mobile application or other aspects of our services.

Privacy Policy

Last Updated: October 20, 2023

The Archway Foundation (the "Center") is committed to protecting the privacy and confidentiality of our patients' personal health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws and regulations.

1. Information We Collect

We collect and maintain patient information as required for treatment, payment, and healthcare operations. This information may include:

  • Demographic data (name, address, phone number)

  • Medical history and records

  • Treatment plans and notes

  • Billing and insurance information

2. Use of Information

We use patient information for the following purposes:

  • Providing treatment and care

  • Processing payments and billing

  • Healthcare operations such as quality improvement and staff training

  • Complying with legal requirements

3. Disclosure of Information

Patient information may be disclosed in certain circumstances, including but not limited to:

  • Sharing information with authorized healthcare providers for treatment purposes

  • Disclosing information to insurance companies for payment

  • Releasing information as required by law, such as reporting child abuse or threats to safety

  • In response to court orders or law enforcement requests

4. Your Rights

Patients have the following rights regarding their personal health information:

  • Right to request restrictions on certain uses and disclosures

  • Right to access and obtain copies of their health records

  • Right to request amendments to their records

  • Right to an accounting of disclosures

  • Right to receive a copy of this privacy policy

5. Security

We have implemented safeguards to protect patient information from unauthorized access, disclosure, and alteration. Our staff is trained to maintain the privacy and security of patient information.

6. Complaints

If you believe your privacy rights have been violated, you may file a complaint with The Florida Agency for Healthcare Administration (888) 419-3456.

7. Contact Information

For questions, concerns, or requests regarding your personal health information or this privacy policy, please contact our Privacy Officer at:

chris@thearchwayfoundation.org

8. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website and in our facility, and the effective date will be updated accordingly.

By using our services, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy.

This privacy policy is designed to adhere to HIPAA regulations and protect the confidentiality of patient information at The Archway Foundation. Please consult with legal counsel to ensure that your specific privacy policy is in full compliance with applicable laws and regulations.